About

RepowerIT provides technology hardware, managed IT services, and IT asset disposition (ITAD) solutions to organizations of all sizes. With the dedication of our team members, and support of our customers, we have been awarded as the top IT company in Effingham County Georgia for several years.

IT Support Specialist

The IT Support Specialist is responsible for providing a combination of on-site and remote IT support to customers who utilize RepowerIT as their managed services provider.

Qualifications:

• Knowledge of computer hardware, peripherals, and networking gear
• Base understanding of ITIL standards and practices is a plus, but not required
• Comfortable engaging with end-users via multi-method communication: email, phone, in person, remote sessions, etc
• Ability to independently troubleshoot and resolve hardware, software, and network issues
• Experience working a ticketing or service management system is a plus, but not required
• Understanding of common security vulnerabilities as they can apply to email, endpoints, servers, and networks
• Knowledge in TCP/IP, IPv4, VLANs, and firewalls
• Experience with installation of Windows and Mac operating systems
• Experience with administration of Microsoft 365, including Autopilot, Intune, and Entra ID
• Familiarity with virtual machines and networking systems within a virtual environment
• Excellent organizational and time management skills
• Ability to work independently and without supervision
• Proven track record of working effectively at any previous positions, regardless of industry

Key responsibilities include:

• Respond to and resolve client incidents and service requests in an organized, timely, and independent manner
• Create and update documentation as necessary to outline the required steps to perform various technical tasks
• Understand, deploy, and maintain various cloud solutions onto client systems and networks
• Set up, configure, and maintain network equipment
• Establish rules to automate system patching, updates, and controls
• Perform periodic assessments to ensure hardware and software performance and configurations are in line with current standards
• Establish and administer Microsoft 365 tenants and users

Compensation & Perks:

• Compensation of between $45,000-60,000 per year
• 3 weeks of PTO your first year, based upon full-time employment
• 401K match
• Quality medical, dental, and vision plans paid 80% by the company and 20% by you. We do not skimp on poor quality insurance plans for our employees.
• Life insurance is provided to all employees and paid for entirely by the company
• Our break room is stocked with a variety of complimentary snacks, coffees, and bottled water to be enjoyed at any point during the workday here
• A modern office environment with comfortable seating, and the technology necessary to improve your productivity
• We provide successful team members with growth opportunity, looking to promote from within whenever possible

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What is your favorite kind of cake?
• What interests you the most about this opportunity, and working at our company?
• Please tell us how familiar you are with IT, computer equipment, or technology in general. Be as general or specific as you would like to be.
• What is your desired annual pay?
• Is there anything else we should know about you which might make a positive impact on our decision to have you join our team?

Work Location: In person